FirstEnergy, National Grid adopt new Opower home energy reports

US utilities FirstEnergy and National Grid have partnered with Opower Utilities to improve customer engagement and satisfaction through digital home energy reports.

The utilities are sending new home energy reports to help millions of households save money and reduce their carbon footprint through dynamic new experiences. 

The new digital home energy reports make it easy for the utilities to reach all types of customers and achieve outcomes ranging from driving energy efficiency savings to increasing customer satisfaction and digital channel engagement.

The new reports will help the utilities to accelerate the adoption of energy-saving programmes such as efficient home upgrades and smart devices, and coach customers to maximise the impact of emerging technology, such as residential solar and electric vehicle charging.

Nicole Williams, manager, energy efficiency, residential programmes, FirstEnergy, said: “FirstEnergy serves multiple states, all with different customer needs, efficiency goals and regulatory structures, so it’s important that we design and scale programmes to achieve those many goals.

“The new Opower Home Energy Reports – with their highly individualised insights, flexible design and continuous learning model – will help engage customers and deliver all the results we need throughout our service territories.”

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